Open Business Systems is a
leading London based Microsoft CRM partner.
Microsoft Dynamics CRM 3.0
is a powerful, best of breed solution which is uniquely simple
to use. To arrange a demonstration so you can see how Microsoft
CRM can revolutionize your sales, marketing and customers
services, please contact
us.
Spread the cost with
Microsoft Financing’s SmartPay.
1. Contact Management
Maintain detailed customer and supplier information.
From basic contact details through to A-Z contact histories
– an ‘audit trail’ of all communications.
2. Schedules, tasks and to-do lists
Advanced yet easy to use organisational tools
for scheduling calls, meetings and specific tasks.
3. Sales & Pipeline Management
Maintain an up to date summary of your sales
pipeline which can be analysed via a range of filters, such
as estimated close date, sales stage and potential profitability.
Reports are fully customisable.
4. Marketing Tools
Microsoft Dynamics CRM 3.0 includes a number
of dedicated marketing tools such as mail-merging (for direct
mail) and eshot delivery. Members of your telesales team can
maintain up to date lead contact histories. Reports can be
run to compare the effectiveness of different marketing campaigns.
5. Customisation
Open Business Systems are specialists in
customising Microsoft Dynamics CRM 3.0 to ensure it is tailored
to our clients’ exact needs and work-flow processes that may
well be entirely unique to them. We recognise that no two
businesses work the same way and build a thorough understanding
of our clients’ businesses prior to making recommendations.
We can tailor Microsoft Dynamics CRM 3.0
to any business’ specifications, regardless of turnover, number
of employees or their specialist industry.
Microsoft Dynamics CRM 3.0
What is CRM?
Customer Relationship Management (CRM) is
a means of controlling the information that passes between
a business and other organisations and individuals with whom
it interacts – such as customers, suppliers and sales prospects.
CRM also refers to the way in which a business
centralises, organises and utilises the information that flows
around it internally - particularly within its sales, marketing
and customer service departments.
This information takes many different forms - emails, summaries
of telephone calls and meetings, orders, bookings, tasks,
marketing, sales and service activities – the list goes on
and, of course, differs from business to business. Microsoft
Dynamics CRM 3.0 (formerly known as Microsoft CRM) is a fully
customisable solution that can be tailored to an individual
business – it works the way your business works.
Improved Efficiency
Above and beyond its content management capabilities,
Microsoft Dynamics CRM 3.0 enables each department to perform
its functions more effectively by automating every-day tasks,
activities and work-flow processes. And by helping a company
become leaner and more efficient, customer satisfaction and
retention can be vastly improved – many businesses find CRM
pays for itself in a very short period of time.
Microsoft Dynamics CRM 3.0 allows a business’
management team to gain greater insight into business performance,
e.g. measuring which customers are the most and least profitable
to it or which marketing and sales activities are yielding
results and which are not.
Management Reporting
In short, Microsoft Dynamics CRM 3.0 enables
businesses to manage every aspect of the sales cycle – from
initial marketing through to a lead becoming a customer, then
helping your customer-facing teams manage customer relationships
effectively and profitably. And powerful analytical and reporting
features provide the visibility and insight necessary for
planning strategy and growth.
Help you team hit the ground running…
Microsoft Dynamics CRM 3.0
not only integrates closely with Microsoft Office Outlook,
it has been designed to have a similar look and feel. Introduce
people to an application that closely resembles something
they’re already familiar with, and they’re naturally going
to feel more confident about using it – it’s very simple!
Software functionality is
one thing, but rolling out a new application that people immediately
feel comfortable with, can make all the difference in the
world in terms of contributing to the success of the project.
Combine this with the ongoing support and guidance provided
by CRM specialists like us, and you'll be looking at a winning
formula.
