Common concerns?
"Paying for IT support on an annual or monthly contract is
a waste of money if my network runs perfectly well 90% of
the time."
Open Business Systems run a pay-as-you-go
support option which means you only pay for the support time
you actually use. Also, there is no expiry time on the support
hours you buy which gives you the best value for your money.
"I have found in the past that an outsourced
IT support company treats me very well for the first few months
of a contract, but over time response times increase and the
level of support I receive starts to suffer."
Because of the pay-as-you-go support system,
we will have to provide the highest level of service all the
time to encourage you to purchase more support time – if we
don't meet your expectations, you are free to find another
IT support company since there is no long term contract.
"Quite often I just have a very simple problem
that can be solved in a few minutes over the phone, but I
have to leave messages, send emails and wait for a call back."
Open Business Systems have a dedicated person
to take calls like these from our clients and we make sure
that there is an office based engineer to handle quick fix
issues over the phone.
"I hate the automated call answer system
that my support company use, it takes forever to put me through
to the wrong person or just cuts me off completely."
It is company policy to answer phone calls
in person – we don't like automated call systems either! Try
calling us and see on 020 7317 9220.
"I am never sure what my IT support company
have done for me when an engineer works on our network – then
I am hit with an unexpected invoice for services that are
not covered under our support agreement!"
Open Business Systems give all their clients
access to a secure part of our website where all work completed
by an engineer is detailed in plain English. This list the
tasks completed along with the time each task took. It means
you are always able to see what was done, when, by whom and
how long it took.
"I am fed up with our support company trying
to fill round holes with square pegs just because they are
familiar with certain services and solutions."
Open Business Systems support close to 100
clients from a diverse range of industries with a wide variety
of requirements. We are confident as an independent IT consultancy
that we will recommend the solution that is best for your
company. If a solution does not exist, we can tailor one to
fit your companies needs with our in-house expertise and experience.
"Horror stories about IT support companies
disappearing into thin air are common place – I don't trust
them with long term contracts."
Open Business Systems has been trading since
1989 and have a client base of close to 100 clients. Even
so, we understand this concern and do not ask for long term
contracts to be paid in advance – it is as much as we can
do to allay these fears. Do drop in and visit us at 14 Bateman
Street, Soho, W1D 3AG between 9am and 6pm any day of the week.
